Code of Conduct

Code of Conduct for Members of The British Au Pair Agencies Association (BAPAA)


The BAPAA Code of Conduct aims to set and improve standards for Au Pair Agencies and to improve Au Pairing generally.

By following this Code of Conduct BAPAA Members will raise and maintain the standards of the selection and placement of Au Pairs. This Code of Conduct will ensure that Members educate families on their obligations and responsibilities when recruiting an Au Pair and enhance the experience  and provide support to the Au Pairs at all times.

Expectations of Members

It is expected that every member of BAPAA will abide by the BAPAA Code of Conduct and will operate the BAPAA Au Pair Programme in a manner which will seek to achieve BAPAA’s aims and  enhance the reputation of the Association.

It is a requirement of the Association that member agencies adhere to the following:

Compliance with Au Pair Regulations

Member agencies must ensure that their business is carried out in compliance with all current UK and EU regulations that are relevant to Au Pair and Employment Agencies.

Agency Requirements

Member agencies shall:- 

  • Operate thorough, legally compliant screening procedures of Au Pairs and Host Families
  • Provide courteous and efficient handling of customers
  • Provide on-going support to Au Pairs, Host Families and Partner Agents
  • Provide guidance to families on how to welcome your Au Pair and their continued obligations and responsibilities.
  • Provide guidance to Au Pairs on how to make the most of the Au Pair experience
  • Be a financially sound business.
  • Have a capability to support Au Pairs across the UK
  • Ensure that their documentation and website are kept up to date with the legal requirements  and are always consistent with the BAPAA Au Pair Programme
  • Be registered with the Information Commissioner’s Office for data protection
  • Work with other Member Agencies in a respectful and professional manner

Screening Procedures – Host Families

Member agencies shall:-

  • Ensure that Host Families complete a Registration Form
  • Ensure that all Host Families are interviewed in person or by telephone
  • Ensure that Host Families are informed about the nature of the cultural exchange programme and their responsibilities to the Au Pair
  • Provide Host Families with written legally compliant Terms of Business, including details of fees, complaints procedure and Replacement Policy, as soon as their enquiry is received
  • Fully inform Host Families about potential candidates and the agency’s placement procedures
  • Provide Host Families with comprehensive applications for all Au Pairs to include application form, 2 written references (minimum of 1 childcare), ‘dear family letter’, up to date police check and medical report

Screening Procedures – Au Pairs

Member agencies shall:-

  • Either interview Au Pairs themselves or ensure they are interviewed by partner agencies whose values and standards reflect that of BAPAA Members
  • Ensure that Au Pairs are supplied with full written details of the host family and their expected duties prior to arrival
  • Ensure that all Au Pairs are fully aware of the BAPAA Au Pair Programme
  • Provide Au Pairs with appropriate orientation materials, including how to contact other Au Pairs in the UK (e.g. BAPAA’s Friends website) and an emergency contact number
  • Contact newly arrived Au Pairs to ensure they have settled with their host family within 2 weeks of arriving

Support Services

Member agencies shall:-

  • Offer both Host Families and Au Pairs support services throughout the Au Pair stay, including acting as a mediator in a dispute when appropriate
  • Provide Au Pairs and Host Families with an emergency telephone number for out-of-hours use; this can be either the BAPAA Helpline or a number provided by the member agency

 Use of BAPAA Logo

  • All agencies, who are full members of BAPAA, are welcome to use the BAPAA logo on stationery, promotional materials and advertisements. The BAPAA logo is a mark of quality and prestige; it should not be displayed more prominently than the agency’s own logo.
  • Where a particular group of BAPAA agencies choose to advertise together, the logo must not indicate that such group constitutes the complete membership of the association.
  • When an Agency ceases to be a current member their licence to use the BAPAA logo or make any other reference to being a BAPAA Members ceases forthwith and they must immediately remove all logos and any other reference to BAPAA Membership from all marketing materials, letterheads, websites and any other material

Maintenance of BAPAA Reputation

  • Agencies must value the reputation of BAPAA and must conduct their business in a manner that endeavours to enhance the reputation of Au Pair Agencies.
  • Complaints resulting in the tarnishing of BAPAA’s reputation and bringing BAPAA in to disrepute will be taken extremely seriously and will result in a full investigation by the BAPAA Executive Committee; the complaints procedure below will be initiated.
  • BAPAA members must endeavour to maintain professional integrity in their dealings with one another.


November 2016

Agency Directory