BAPAA is the only recognised Trade Association for the British Au Pair Industry and was formed with the sole purpose of setting and promoting standards for the Au Pair industry.
A complaint against a BAPAA member agency (Agency) should be addressed to the BAPAA Executive Committee in writing (or by email). The complaint must be received by BAPAA within 6 weeks of the following;
The BAPAA Executive Committee (The Committee) will acknowledge in writing receipt of the complaint within 7 days of receipt of the complaint.
BAPAA are only able to investigate complaints of non-compliance by a BAPAA Agency to the BAPAA Code of Conduct. For details of the complaints that we cannot deal with please see below.
As part of the investigation process the member Agency concerned will be written to and invited to respond in writing to BAPAA within 21 days. If necessary, the Agency may be required to attend a meeting with the BAPAA committee to discuss the nature and facts surrounding the complaint. After a full investigation of the complaint, the BAPAA Committee will inform both parties of the results of their investigation.
If a complaint is as a consequence of a court judgement against an Agency, BAPAA will investigate the nature of the case brought against the Agency to determine if the Agency has breached the BAPAA Code of Conduct.
If an Agency has 3 complaints or more upheld against it in any 12-month period, the Agency’s membership to BAPAA will be terminated immediately. Each complaint must be independent and unrelated to each other complaint. Should a disqualified Agency wish to become a BAPAA member in the future, they must make a full new application.
BAPAA members are required to adhere to the BAPAA code of conduct in order to maintain and continue their membership to BAPAA. BAPAA are only able to investigate complaints of alleged non-compliance to the BAPAA Code of Conduct.
BAPAA has no legislative or regulative authority in any way shape or form and cannot usurp the jurisdiction of the courts of the United Kingdom.
BAPAA does not have any statutory or legal authority to investigate and/or adjudicate and/or mediate on any alleged complaint against our member agencies for the following types of complaint:
In these circumstances, the member Agency concerned will be contacted by the Executive Committee with the details of the complaint and be asked to respond directly to the complainant to resolve the problem.
The complainant is advised in the first instance to contact the Agency direct. If, however, an amicable resolution cannot be found with the Agency the complainant should seek independent legal advice.